Make sure that the latest updates for Outlook are installed.
Install Windows updates in Windows Vista. To install the latest Office updates, click the link for your version of Windows, and then follow the steps in the article: By installing important, recommended, and optional updates, you can often correct problems by replacing out-of-date files and fixing vulnerabilities. This might be because Windows Update is not configured on your computer to automatically download and install recommended updates. The Office installation on your computer might not be up to date. These steps are provided in a specific order based on commonality and complexity. Another program conflicts with Outlook. Your user profile has become corrupted. Your installed antivirus software is outdated, or it conflicts with Outlook. Outlook data files have become corrupted or damaged. You have to repair your Office programs. Your AppData folder is redirected to a network location. A previously installed add-in is interfering with Outlook. Outlook is loading external content, such as images in an email message. You have not installed the latest updates. This problem occurs for one or more of the following reasons: When you open a file or send an email message in Microsoft Outlook 2010 or later versions, Outlook freezes, or you receive the following error message: Applies to: Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Outlook 2010 with Business Contact Manager, Outlook for Office 365. 
Outlook not responding error or Outlook freezes when you open a file or send mail
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